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VW Caminhões e Ônibus extends vehicle review period for its customers worldwide

May 07 2020

Customers in countries such as Mexico, Chile and South Africa, totaling 30 international markets, will have flexibility during the pandemic, without any prejudice to the guarantees involved.

After easing the deadlines for review of trucks and buses in its network of dealers throughout Brazil, VW Caminhões e Ônibus extends this measure to 30 countries, with the aim of serving its customers worldwide with extended deadlines for free services, provided in maintenance contracts or funded by the owners.

“At this challenging time worldwide, our focus is to provide the best service and contribute to our customers who are on the front line. This is only possible thanks to the union of VW Caminhões e Ônibus forces and its network, with more than 347 dealers and service and technical assistance points in Brazil, Latin America and Africa, always with the utmost care recommended by the World Health Organization,” comments Roberto Cortes, president and CEO of VW Caminhões e Ônibus.

The measure aims to assist in the transport of goods, passengers and the provision of services at a time when, more than ever, they are essential in combating the Covid-19 pandemic. Fleets linked to the distribution of food, hospital equipment, medicines, hygiene materials, among others, operate with all vehicles to meet the highest demand and cannot stop.

If the customer is unable to take his vehicle to the dealer during the pandemic period, he may carry out the maintenance within thirty days after the settling of the scenario, without any prejudice to the guarantees involved. In this way, the customers who came with the maintenance of their vehicle up to the date of disclosure of these measures will continue with their rights guaranteed by the automaker. And the dealers are instructed to prioritize these services when the situation normalizes.

About VW Caminhões e Ônibus

Manufacturer of the commercial vehicles Volkswagen and MAN, VW Caminhões e Ônibus is one of the largest automakers of Caminhões e Ônibus in Latin America. Since 1981, when it started operations, reaching the top of the market, respecting and satisfying customers' needs, has always been the focus of the automaker. And that is exactly what it offers its customers: bespoke products and excellent after-sales service. The company is also a reference in technological innovations. The company always seeks solutions that reduce the environmental impact and help to preserve the environment. For more than 35 years, the manufacturer has maintained its commitment to develop vehicles that exceed customer requirements - wherever they run, whether on Brazilian, Latin American or African roads.

About TRATON GROUP

TRATON SE is a subsidiary of Volkswagen AG and one of the world's leading manufacturers of commercial vehicles under the brands MAN, Scania, Volkswagen Caminhões e Ônibus and RIO. In 2019, the TRATON GROUP brands sold a total of about 242,000 vehicles. Its products include light commercial vehicles, Caminhões e Ônibus manufactured at 29 production and assembly sites in 17 countries. The company had a workforce of around 82,700 collaborators worldwide on its commercial vehicle brands as of December 31, 2019. The group's objective is to transform the transportation system through products, services and partnership with its customers.