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Latin America: Volkswagen Caminhões e Ônibus launches RIO, TRATON Group’s company for digital logistics solutions

September 20 2018

TRATON’s connectivity brand hits Brazil in 2019

Always staying abreast of the latest developments, Volkswagen Caminhões e Ônibus launches RIO in Latin America to offer customers an advanced set of cloud-based digital solutions way ahead of the connectivity tools currently available in the market. Offering full integration between vehicle, fleet owner, aftersales, driver and end customer, Volkswagen Caminhões e Ônibus and RIO, part of TRATON Group, will provide the technology required by the modern transporter, regardless of its size or route.

“Innovation is in our DNA. Combining our known concepts ‘Less you don't want; More you don't need' and 'Tailor-made', RIO's launch will add digital solutions for the complete ecosystems of transport and logistics. This will represent a revolution over the pioneer technology Volksnet, incorporating its features and offering a lot more. Transport in Latin America will be much safer and more efficient”, says Roberto Cortes, CEO of Volkswagen Caminhões e Ônibus.

Brazil will be the first market before RIO plans to expand into Mexico, Argentina and Chile. To meet the regional demands, the platform will offer exclusive services for Latin America, in addition to the global service portfolio from RIO, OEM’s and third parties. One of these examples is the Security package.

“Throughout the next year, Delivery, Constellation and MAN trucks, in addition to the Volksbus, aimed at the Brazilian market, will gradually start leaving the factory ready for digital connection through it’s line fitted RIO Box. The RIO Box will also be offered as a retrofit solution to those who already have VW vehicles with an open FMS interface. We hope to reach the other Latin markets shortly, starting by transport operations in our frontiers”, explains Cortes.

The interface will also create benefits to other services VWCO offers its clients. In Volkswagen’s trucks and buses connected to the RIO Box, customer service via ChameVolks will be much more efficient and agile. When getting a call, the consultant will promptly identify the location and history of the indicators, which will help in delivering a correct diagnosis for the vehicle. Thus, the dealer contacted will be more prepared to provide service effectively, whether on the field or in his space, increasing productivity by enabling less vehicle downtime for maintenance.

Broad package of digital services + a world full of options

The vehicles equipped with the RIO Box come with a free of charge basic package called RIO Essentials and will have access to further exclusive solutions offered on the Marketplace (virtual market). RIO Essentials equips the customer with digital maps that display the position of the vehicle, performance analysis, average fuel consumption, distance covered in the period, driving and stop times, besides engine hours.

RIO Services will be progressively introduced onto the platform’s Marketplace. “Customers can add or cancel services individually on a daily and vehicle basis without a minimum runtime – membership fees or minimum stipulated term of permanence don’t apply, except for services requiring additional equipment (like sirens, sensors, etc.)”, explains Jan Kaumanns, CEO of RIO.

In addition to Essentials, RIO’s services to be made available to Volkswagen Caminhões e Ônibus’ customers will be: vehicle’s performance assessment with larger data cloud storage; driver’s training and monitoring; tachograph management; and maintenance planning.

Other services aimed at advanced logistics will be offered through the platform, like: localization, fences and alerts; delivery management and message exchange with the driver; identify and manage implements.

The exclusive RIO service for LatAm markets, the Security, aim for better safety management of the cargo and the vehicle itself on three different levels, especially designed to fulfil the ‘risk management plan’ established by the Risk Agencies.

The RIO logistics ecosystem is cloud-based, open and provides the customer with access to all applications and services on a single interface. With RIO, renowned companies will offer their services on the Marketplace, like: Omnilink, Continental, Pirelli Cyberfleet, PST Positron, Bosch and DriveUp.

With a construction that is friendly and open to new logistic services, RIO is a platform to offer services of start-ups and innovative companies in the segment. The information package can be shared with the vehicle’s owner, the driver and, in a near-future, even with the authorized dealership network (to schedule maintenance services, for instance).

Pilot fleet

Brazilian customers are already driving around equipped with RIO Box (equipment that connects the vehicle to “cloud” solutions) to test the novelty. Vehicle data can be visualized in real-time at RIO’s booth (hall 12, booth C21) at the IAA Auto Show in Hannover, Germany, from September 20 to 27.

Also in the auto show, all vehicles exhibited by Volkswagen Caminhões e Ônibus will feature RIO Box. In the electric models, TRATON’s pillars represented by the words “Clean” and “Connected” are seen together for the first time in products with state-of-art technology aimed at emerging markets. RIO’s solutions reach Latin America only two years after the novelty was presented in Europe, exactly one edition ago at IAA 2016 in Hannover.

About RIO

RIO is an open cloud-based logistics ecosystem which will take Latin America’s global transport and logistics ecosystem massive steps ahead. It combines information on trucks, trailers, drivers and orders with data on traffic, weather and navigation, creating valuable and custom-made recommendations in real time.

The novelty: integrating all stakeholders of the supply chain into a connectivity environment. Offering all benefits of digitalization for large and small companies in the logistics segment. And the best: RIO is developed by the TRATON Group and built based on long-term partnerships with great experience in the segment.